Train every new hire the same way.
Tactic builds the training your business runs on: one-page checklists, short videos shot at your own counter, and a first-two-weeks plan your managers can run without you.
Opening checklist
- Ovens on, lights on, music on
- Count the drawer and initial the sheet
- Mix sanitizer, check it with a test strip
- Stock the case, front row first, labels facing out
- Brew the first two batches of coffee
- Walk in from the front door, the way a customer would
I have hourly staff to train
Bakeries, cafés, restaurants, shops. Anywhere a new hire learns by following whoever is on shift.
See training systemsI run a body shop
Supplement recovery for Wisconsin shops is still here. Your first Discovery Review is still free.
See supplement recoveryRight now, new hires learn from whoever is on shift.
Everyone teaches it differently.
Three trainers, three versions of how to close. The new hire picks one, and it may not be yours.
Know-how walks out the door.
When an experienced person quits, the way they did the job leaves with them. Nothing was written down.
You are the backup trainer.
Every new hire pulls you or your best person off the floor, usually during the busiest week.
What you get
Built from how your best people already do the job, in your building, with your equipment.
- One-page checklists. Opening, closing and every station. One page each, written so someone on their second shift can follow it.
- Short videos. Shot on a phone at your own counter. A minute or two each, showing the step exactly as you want it done.
- A first-two-weeks plan. What a new hire learns on each shift, who shows them, and who signs off before they work alone.
- Manager handoff. We teach your managers to run it, so training keeps happening when you are not in the building.
How it works
- 01
Shadow
We work alongside each role and write down what your best people actually do.
- 02
Write
Each task becomes a one-page checklist. You correct it until it is right.
- 03
Film
We shoot the short videos on site, with your people and your equipment.
- 04
Launch
Managers learn to run it, and your next new hire goes through it start to finish.
- 05
Keep it current
We update it when the menu, the equipment or the staff changes, and check in every quarter.
4 to 6 weeks.
Typical setup time for one location.
One fixed setup price.
Quoted per location after a walkthrough.
Flat monthly upkeep.
Updates, new-hire help and a quarterly check.
It pays off fastest for owners with more than one location, or one about to open a second. That is when inconsistency starts costing real money.
Still getting Wisconsin body shops paid.
Line-by-line supplement review for Wisconsin auto body shops, backed by Mitchell CEG, CCC ONE procedure pages and Wisconsin statute.
- Your first Discovery Review is free
- 48 business hours from intake to review
- We deal with the adjuster directly, on the record
$2,177
What the carrier offered
+$1,186
What the review recovered
One completed file. Shop estimate $3,363. Results vary by file.
And the rest of running a business
Workflow management.
We map how work moves from intake to billing, remove the bottlenecks that slow cash, and write the SOPs.
Websites.
A professional site that explains what you do, builds trust, and makes it easy to contact you.
General advisory.
Pricing, vendor conversations, process reviews, hiring. A second set of eyes without a full-time hire.
Frederick Baier
Tactic started with one problem: Wisconsin body shops were getting underpaid, and nobody had time to fight it file by file.
The fix was discipline. Write everything down, tie every position to its source, keep it on the record. That same habit is what a training system is. If it is documented, a new hire can follow it. If it only lives in someone's head, it leaves when they do.
Frederick holds a B.P.S. in Leadership and Organizational Development and works out of Oshkosh, Wisconsin.
More about how we work